Complaints to NHS top 100,000 for the first time

Complaints about the NHS have breached the 100,000 a year mark for the first time, according to a new report.
Complaints to NHS top 100,000 for the first timeThe figures for 2009/2010 show a 13 per cent increase on the previous year – the largest ever increase .

The rise has been fuelled by growing dissatisfaction over the treatment of the elderly in hospitals, according to The Patients’ Association, which has launched a campign to improve NHS care for older people.

The charity wants matrons appointed within hospitals whose sole role is to look after elderly patients and ensure they are treated with dignity.

It is calling for fundamental change to the complaints system and the creation of an independent complaints body.

At present people must complain to the hospitals they feel have failed them.

The campaign would have met with the approval of their former president Claire Rayner who died in October.

She promised to haunt David Cameron if he failed to improve the NHS.

Her widower Des said: “Let the haunting begin.”

The charity campaign also aims to raise £100,000 to boost its dedicated helpline which helps NHS patients to submit complaints.

According to the NHS Information Centre 101,077 people made written complaints to hospitals compared with 89,139 in 2008/09.


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