Big increase in NHS complaints
The number of written complaints received by frontline NHS trusts in England jumped by more than 5% during 2005-06. Figures from the Information Centre for Health and Social Care show that 95,047 complaints were registered during the year. This compared with 90,413 complaints made during the previous 12 months.
Three out of four were resolved locally by the hospital or community service within the target time of 20 days. This is the same proportion as the previous year, but 10% higher than when records began in 1997-1998.
However, 21,755 complaints were not resolved within the target time, and nearly 2,000 had not been resolved at all by the time the data was collected.
In 2005/06, there were just over 36,000 complaints about aspects of clinical care.
Just under 11,500 complaints were about delays and cancellations of outpatient appointments. And nearly 11,500 were about the attitude of NHS staff. The number of complaints about family health services, such as GPs and dentists, has remained level at around 43,000 for the past three years.
The highest number of complaints were recorded in London (19,338), followed by the North West (12,560).
The North East region recorded the fewest number of complaints (3,940).
Three individual trusts recorded more than 1,000 complaints. They were:
* Leeds Teaching Hospitals NHS Trust
* University Hospitals of Leicester NHS Trust
* Barking, Havering and Redbridge Hospitals NHS Trust.
More news on the latest NHS complaints can be found at:
http://news.bbc.co.uk/1/hi/health/6150390.stm
Health Direct has been chronicling the inablity of the NHS and healthcare Commission for quite a while: Feb 04, 2005 NHS complaints soar- backlog hits 4,000 we noted that the NHS complaints backlog had hit 4,000 and the health watchdog has hired a consultancy firm to help ease a backlog of nearly 4,000 patient complaints.
The Healthcare Commission has been forced into the move - just six months into the job - as there had been a huge surge in grievances. Only 525 of 4,500 complaints have been solved but the commission said it was confident the backlog would be tackled.
And on May 17, 2005 in Healthcare Commission deluged with complaints Health Direct noted that one in five complaints received by the Healthcare Commission have been waiting more than half a year to be resolved under a deluge of cases. Latest figures released by the commission show that 19 per cent of complaints have not been closed within its own six-month deadline. A further 25 per cent have been with the commission for five or six months.
Three out of four were resolved locally by the hospital or community service within the target time of 20 days. This is the same proportion as the previous year, but 10% higher than when records began in 1997-1998.
However, 21,755 complaints were not resolved within the target time, and nearly 2,000 had not been resolved at all by the time the data was collected.
In 2005/06, there were just over 36,000 complaints about aspects of clinical care.
Just under 11,500 complaints were about delays and cancellations of outpatient appointments. And nearly 11,500 were about the attitude of NHS staff. The number of complaints about family health services, such as GPs and dentists, has remained level at around 43,000 for the past three years.
The highest number of complaints were recorded in London (19,338), followed by the North West (12,560).
The North East region recorded the fewest number of complaints (3,940).
Three individual trusts recorded more than 1,000 complaints. They were:
* Leeds Teaching Hospitals NHS Trust
* University Hospitals of Leicester NHS Trust
* Barking, Havering and Redbridge Hospitals NHS Trust.
More news on the latest NHS complaints can be found at:
http://news.bbc.co.uk/1/hi/health/6150390.stm
Health Direct has been chronicling the inablity of the NHS and healthcare Commission for quite a while: Feb 04, 2005 NHS complaints soar- backlog hits 4,000 we noted that the NHS complaints backlog had hit 4,000 and the health watchdog has hired a consultancy firm to help ease a backlog of nearly 4,000 patient complaints.
The Healthcare Commission has been forced into the move - just six months into the job - as there had been a huge surge in grievances. Only 525 of 4,500 complaints have been solved but the commission said it was confident the backlog would be tackled.
And on May 17, 2005 in Healthcare Commission deluged with complaints Health Direct noted that one in five complaints received by the Healthcare Commission have been waiting more than half a year to be resolved under a deluge of cases. Latest figures released by the commission show that 19 per cent of complaints have not been closed within its own six-month deadline. A further 25 per cent have been with the commission for five or six months.
posted by Dr Search- Principal Consultant at the Search Clinic at
2:15 PM
0 Comments:
Post a Comment
<< Home